How do I cancel my order?
A. As soon as we are informed of a cancelled event, we begin working through cancelling orders. Clients are emailed a final invoice showing any applicable charges and/or credits.
If I just sent my order, will it be processed, and will my card be charged?
A. If we have been notified by the event organizer that the event has cancelled, we will not process the order.
When will I get a refund?
A. If a refund is due, payments made by credit card are refunded immediately. Refunds for other payment types are issued by our accounts receivable department as soon as invoices are finalized.
Will I still be charged material handling for my shipment?
A. Yes. Material handling charges apply, and are based on where freight was shipped/if it has been taken to show site by the time of cancellation.
I already shipped my freight to the Texas XPO Advance Warehouse for the event. Can you send it back to me?
A. Yes. With the shipment already in our possession, Texas XPO can easily return freight to clients’ destination of choice. Please email at orders@TexasXPO.com [link] to make these arrangements.
Texas Xpo’s quality product and attention to detail has helped our show to grow by over 40% in the past four years.
[Our] favorite thing about Texas XPO are the people I get to work with. They roll up their sleeves to work alongside our staff and are as dedicated and passionate about making our trade show successful as we are. They understand the true definition of partnership.
Entering the third year with PANTS, [we] realized that each year we came to the show with the same team players, and that was a great comfort. The ability to work with the same team members was nice for our team. The PLNA Staff look to you for their answers and the answer they got was always “No Problem”. You have gathered a great team and served us well.
We have a large show that rotates throughout the US, an international biennial event, and one of the largest, most established shows in Houston. Texas XPO promised to be our partner wherever we went, including Europe. They are there for us every step of the way. One stop. Worldwide. First class service all the way.
Texas XPO is a tireless group of exceptional talent – they offer true partnership to our team. Texas XPO easily beats all other providers we have considered on pricing, level of service, and wide-ranging support that our teams require to produce complex events.
Texas XPO has been a true partner for us, a real extension of our team. The success of our events matter to them and that’s evident.
When you told [us] that you would exceed our expectations, we did not just get “lip service”… we got results. Expo Management and Exhibitors were more than pleased – we were overwhelmed with the positive attitude and responsiveness which Texas Xpo provided.
We would like to take this opportunity to thank you and Texas XPO for the outstanding service we received for our 2007 Convention. In particular, we want to recognize Chris Rowan for his professionalism and dedication. We look forward to working with you again to make next year even better.
We switched to Texas Xpo five years ago because of their pricing…we’ve stayed because of their exceptional service.